Mahila Inc. ("Mahila Gym", "we", "our", or "us") operates a women-only fitness facility and digital platforms in Brampton, Ontario. We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our members, clients, website visitors, and community participants.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy standards.
1. Information We Collect
We collect personal information that is reasonably necessary to provide our fitness services, manage memberships, process transactions, and maintain a safe, secure women-only environment. Depending on how you interact with us, this may include:
Contact & Identification Information: Full legal name, preferred name, home address, email address, and telephone number.- Membership & Account Details: Membership type, start and renewal dates, booking history for bootcamps, personal training, or facility tours, and account credentials.
- Financial & Billing Information: Payment card details, billing addresses, and transaction histories processed securely through our authorized payment processors.
- Health & Wellness Information: Emergency contact details, fitness goals, health history questionnaires, dietary notes, and physical readiness information shared voluntarily for personal training, nutrition guidance, and weight loss guidance.
- Digital & Technical Data: IP addresses, browser types, device information, and interaction data collected via our website (Mahila Gym) through cookies and analytics tools.
2. How We Use Your Information
We use the personal information we collect for legitimate business and operational purposes, including:
Verifying membership eligibility and maintaining our women-only facility standards.- Administering gym memberships, processing recurring monthly autopayments, and managing billing.
- Scheduling and delivering personalized fitness training, nutrition guidance, weight loss guidance, daily bootcamps, and facility rentals.
- Communicating with you regarding membership updates, class schedules, booking confirmations, account notices, and customer support.
- Enhancing our website, marketing campaigns, and client experience through analytics and feedback.
- Ensuring the safety, security, and protection of our members, staff, and physical premises.
- Complying with legal, regulatory, and accounting obligations.
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following limited circumstances:
Service Providers: With trusted third-party vendors, payment gateways, and IT service providers who assist us in operating our business, website, and payment systems, subject to strict confidentiality obligations.- Legal & Safety Requirements: When required by law, court order, or governmental regulation, or when necessary to protect the rights, property, or safety of Mahila Gym, our members, or the public.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity, with appropriate safeguards in place.
4. Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, theft, disclosure, copying, use, or modification. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
5. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legal, tax, or accounting requirements, or to resolve disputes. When personal information is no longer required, we securely delete, destroy, or anonymize it.
6. Your Privacy Rights
Depending on your jurisdiction, you have certain rights regarding your personal information, including:
Access: The right to request access to and review the personal information we hold about you.- Correction: The right to request the correction of inaccurate or incomplete personal information.
- Withdrawal of Consent: The right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
- Account Deletion: The right to request the deactivation and deletion of your online account and membership data, subject to active contractual obligations.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. Any updates will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Business Name: Mahila Inc. (Mahila Gym)- Location: Brampton, Ontario, Canada
- Website: www.mahila.ca